What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Ambassador (m/f/d) Client Relations Centre
A full-time position at our Headquarters in Hamburg starting 1st April 2025

‘As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)’ Andrea – CRC Manager

Indulge your passion…

in advising clients in Europe on Sales done through our Online Boutique and on After Sales topics
in liaising with clients by phone, e-mail and Chat in the respective languages: French and English is a must; two other languages (Italian, Spanish or German) would be a plus
in recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders
in generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
in the accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems
in supporting customers by phone entering online orders
in the independent handling of customer requests for repair status, price, facilities and technical explanations
in the handling of complaints via phone, email or chat
in monitoring delivery times; Collaboration with the distribution center in terms of availability and delivery dates
by checking creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention

You’ll have…

completed university studies, training in retail or comparable education
excellent Knowledge of French. German and English are mandatory in any case.
excellent verbal and written communication
professional experience in a high quality customer service or Call Center, or in hospitality, ideally experience in phone sales
sales experience / contact with customers in retail is an advantage
a positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods
strong customer orientation
basic knowledge of MS Office; knowledge of SAP is a plus
Passion and dedication to represent Montblanc as a brand Ambassador
flexibility and strong resilience in stressful situations
the willingness to work sometimes on Saturdays and holidays

In a culture that…

has combined tradition with a pioneering spirit for over 100 years
extends its innovative approach far beyond product development
brings together individuality, enthusiasm and the joy of creativity
is cosmopolitan, vibrant and diverse
invites you to go above and beyond as part of a team
is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

an international environment and good development opportunities
flexible working hours
an attractive company pension scheme
site services such as: canteen, on-site café and laundry service
company sports and other health programs
discounted Urban Sports membership
a subsidized ticket for local public transport (HVV-ProfiTicket)
an employee car park and free charging stations for electric vehicles
German company bike and a secure bicycle parking area
special conditions on Montblanc products and products from other Group brands
employee benefit portals
30 days holiday
regular events for employees
various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! The HR team

Montblanc Deutschland GmbH

Ambassador (m/f/d) Client Relations Centre with excellent French language skills